Pros
The mission is respectful and the product is far superior to anything on the market. The support staff oversees is amazing team of hard working, customer focused employees.
Cons
If you were teaching a class on what not to do when trying to build a world class company, this would be a great example. SunPower should stop talking about Work/Life Balance as its non-existent unless you take Life out of the equation. The bonus structure (key initiatives) in place encourages employees to get a task done by a deadline. Programs will launch that are half-baked because someone wants to hit a bonus, not because it is ready. There was a shift to 'Putting the Customer First', which was inspiring until it quickly came to fruition that it was really 'Putting the Customer First, when convenient'.