Sunstates Security in general is a very good company. - Security Officer Sunstates Security Employee Review

4.0
Mar 21, 2016
Recommend
CEO approval
Business Outlook

Pros

There is definitely more "Pros" than "Cons" working here; I am very thankful for the opportunity they have given me, since I was hired with no prior experience in the field and I am most certain not the only one that they have hired without any prior experience. The company "Sunstates Security" in general it is a very good company, with many good things about it, including wage (way above average in the area), advancement opportunities, more than enough hours if you are up for it, they don't force you to work overtime etc., that is just what it comes to my mind at the moment. In my personal opinion it has been a pleasant experience to work for Sunstates Security, specially since it is my first step in the Protective Services/Investigative field.

Cons

There is though "Cons" about it (not so bad, but bad enough to be mentioned), not as for the company itself (once again, I think the company is very good), but more with this post or location (I wouldn't know about any other locations), and to be more precise, with management. I do not want to be misunderstood, so I will try to explain; Management is nice, respectful, decent, they train properly, usually do not give problems about time off, in general they are good, but here comes the part that I don't agree with; The communication between management (In between Corporals, Sergeants, Sgt. Major, Lieutenant and Major) needs "major" improvement, because by the time the information gets to the security officers, more than half the time, each one of them is saying something different, (Of course, another bad thing, you don't really get to talk to the Lieutenant or Major) causing confusion, not only in the security officers but in the Corporals and Sergeants as well. One tells you it's good/right one way, the other one says no, one doesn't know about something and sends you to ask the other one, which is not sure about it and sends you to ask the Lieutenant, which actually it's very rare that he answers your emails, which leaves you with the option of actually going to the office, and if you don't work during "office hours" kind of makes it hard. So it's hard to get clarification on many things. Just wish it was different. Another thing, there is advancement opportunities, if you are good, but sometimes they just become an empty promise that will never happen, or at least take for ever. I would really like to continue working for Sunstates Security, but there really has to be improvement on this couple of things. I personally feel, that this few bad things can really make a great or at least above average employee (and a good asset to the company), someone below average. Which affects the company itself (Sunstates Security) and the employee.

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Sunstates Security Response
10y
Sunstates Security values the time you took to provide a detailed review. Your comments will be shared with the management team. If you still have concerns please contact our Human Resources Director at MAgsten@SunstatesSecurity.com. We also have an anonymous toll free number 877-552-3669 where you can leave feedback.

Explore other reviews about Sunstates Security

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I've had a great experience working for Sunstates Security. One of the biggest advantages is the company's commitment to its employees. Management is supportive, approachable, and genuinely cares about employee success and well-being. The company provides opportunities for growth and advancement, making it a great place for individuals looking to build a long-term career in the security industry. The work environment is professional, team-oriented, and focused on delivering excellent service to clients. Training and communication are strong, helping employees feel prepared and supported in their roles. Benefits are competitive, scheduling is generally fair, and there is a strong emphasis on recognizing hard work and dedication. Overall, Sunstates Security is a company that values its people, promotes a positive workplace culture, and offers solid opportunities for career development.

Cons

None that we can think of.

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Sunstates Security Response
2w
Thanks for leaving a review. We're glad to hear you enjoy being part of the Sunstates team. Your feedback will be shared with the management team.
5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

As a current manager at Sunstates Security, I’ve had the opportunity to see both the operational and employee sides of the business, and overall, my experience has been very positive. The company provides strong support to its leadership team and encourages professional growth. There are clear opportunities for advancement, and I’ve seen many employees—including myself—benefit from internal promotions. Compensation is competitive within the industry, and the benefits package, including healthcare, PTO, and retirement options, adds meaningful value. From a cultural standpoint, Sunstates stands out. There is a consistent emphasis on respect, accountability, and employee recognition, which helps build strong teams and maintain morale. Diversity and inclusion are also genuine priorities. As a manager, I’ve worked with a diverse group of employees and have seen the company foster an inclusive environment where people feel respected and supported. Senior management is approachable and communicates expectations clearly. There is a sense of direction and stability within the organization that makes it easier to lead effectively. Work-life balance can be challenging at times due to the nature of contract security and client needs, but overall, it has been manageable, especially with proper planning and team support.

Cons

Operational demands and scheduling can vary depending on client contracts, which can occasionally require additional flexibility from management.

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Sunstates Security Response
3mo
Thanks for leaving a review. We're glad to hear you enjoy being part of the Sunstates team. Your feedback is greatly appreciated and will be shared with the management team.
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