Company is fading fast - Customer Success Manager (CSM) SurveyMonkey Employee Review

3.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

-Pay is still decent -Benefits are fine (getting worse) -Some great people -Work life balance

Cons

Company used to be great. But it’s been downhill for a few years now. Leadership takes almost no accountability and puts blame on middle managers. Certain department leaders here will never take responsibility for our declining business, they just blame down. Some other major flaws: -Workplace has become very toxic -Certain department leaders have very obvious bias for certain groups, and against others -Yearly comp increases are all over the place and no clear or fair practices -Offshoring just about every job now. Rarely higher anyone in the US these days. -STG is clearly just trying to cut costs over and over until we look interesting enough to another PE firm -Company eNPS scores are terrible

Explore other reviews about SurveyMonkey

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fun, engaging and the best people

Cons

none! really great environment for learning

5.0
May 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company culture at SurveyMonkey is really special. Curiosity and risk-taking is encouraged, and people are free to be their authentic selves at work. If there are faults, it's that we are too nice and collaborate too much that it sometimes slows down decisions. People are genuinely passionate about building, marketing, and servicing a great product & experience for our customers. Upward mobility is real for those who work towards it - SurveyMonkey likes to promote from within, and I've been able to grow my own career from IC into a leadership position here. Benefits are great too. I've had 2 babies while working here and felt fortunate to have the 16 week parental leave and $20k towards fertility/doula services. Flexible hybrid remote/in-office. Favors pacific time zone.

Cons

The PE-owned chapter at the company has been one of consolidation and cost-cutting. It forces focus, but has meant we've had to say goodbye to a lot of talented teammates.

See reviews by: Helpful|Rating|Date|All