Needs better leadership - Physician Sutter Health Employee Review

1.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Most physicians are collegial. Salary is decent.

Cons

Dr. Patricia (Pattie) Haro, who is the Chair of the Sutter Health East Bay Board of Directors, has frequently demonstrated bias against high performing physicians unprovoked. She is retaliatory, dismissive, and frequently abuses her power to silence dissent under the guise of unfounded “behavioral concerns.” Physicians who raise legitimate safety or workflow issues are met with gaslighting, bad-faith peer reviews, and selective enforcement of policies due to Dr. Haro’s bias. Genuine concerns are met with deflection or personal attacks. Morale is chronically low. Dr. Haro fosters a toxic culture where high-performing physicians are demoralized, undermined, and subjected to character attacks. Rather than supporting excellence, she appears threatened by it. She maintains a clique of allies who consistently close ranks to bully, isolate, or retaliate against those who speak up or stand out. Psychological safety is nonexistent. The culture punishes transparency and favors compliance, even at the expense of patient care. If you are an independent thinker or someone who values integrity and advocacy, be extremely cautious. This is not a supportive place for physicians who want to promote positive changes or are interested in administrative or leadership positions. It is not safe to speak up without being attacked, even when doing so is in the best interest of patient care.

Explore other reviews about Sutter Health

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The people I work with on nights are incredible and the team work reminds me of when I was a high school athletes.

Cons

Most of the night shift staff feel neglected like administration only cares about days the kitchen isn't open so we don't get healthy meals or don't get to eat cause nothing is open in town either so if we felt more cared about on night shift that would be cool. Other than that I have not seen or talked to my boss in about 3 years so that more of a pro than con.

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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