Not the best sales/retail position - Keyholder/Brand Ambassador Swarovski Employee Review

2.0
Aug 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Easy store maintenance Good computer software Specific in how they want you to sell their product Coworkers are typically nice, also there is no commission so people may get along better due to this.

Cons

Their sales strategy is outdated and unrealistic They don't really give a jewelry allowance, but expect you to buy/wear the product, they want you to wear layered jewelry as well, when it is extremely expensive and you are not paid nearly enough to afford it, it is very difficult to wear multiple pieces. They give an allocation every couple months but that does not pay for the entire jewelry, you end up having to buy. Which is abnormal considering the product itself has an extremely high mark up percentage and does not cost much to make. There is not much opportunity to move up, corporate does not listen to stores and increases sales plans even if stores did not meet the demand the previous year. You have a sales plan but do not receive commission, no positive motivation to sell. You get punished by being written up if you do not make sales plans. Every employee was written up one month when no one made their sales plans, if no one is making a sales plan then it is management that needs to figure out what is going on with business. Did not receive a raise when I became a key holder. I also became a key holder after 3 months, which was faster than anyone else.

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5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent salary and benefits, a cool industry and product.

Cons

Short sighted upper and middle management. Operational logic behind decisions pertinent to employee wellbeing went from great to deplorable with CEO Alexis Nasard

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