Underwhelming Experience - Anonymous employee Swisslog Employee Review

2.0
Sep 26, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Courteous working environment. Good work-life balance. Can be a place for retirement, since the standard of performance here is not that high (although they'd like to think they aim really high).

Cons

Generally, its an organisation with a very conventional mindset although they are supposed to be revolutionising the logistic sector. Weak leadership in both business and HR (Most of them are managers, not leaders in the true sense) - Most managers are promoted because of tenure, not capability in leading people. 90% of the managers are rank and files, having stayed in the company for at least 10-15 years. - Business managers lack capability in setting proper performance objectives and also performance evaluation. - Weak roadmap/direction in their transformation journey: HR leadership is pre-occupied in historical feud, mindlessly challenging business on every little single thing instead of having a proper education journey. Local business leadership is pre-occupied with maintaining status quo, not interested in aligning with larger business direction. - Even if business is told to follow the larger business direction, the local teams are usually clueless in how to achieve it, because they are so occupied with loads of legacy processes and issues. - Managers (both business and HR) are incapable of doing self-reflection, no one knows what they need to improve on. Even if there are feedback about what they need to improve on, they'd immediately become defensive, brush off the feedback, find things to blame it on. (they will never be wrong). - Ignorance: even when a certain proposals are gonna bring benefits for the organisation, the manager will usually challenge it and prefer staying with status quo, just because the manager (with very little exposure to the outside world) "cant understand/see" its benefits (after multiple conversations to explain). They'd think they know a lot too. - Senior managers (HODs) are just interested to meet the numbers whatever it takes. Little do they know that fixing process and the way things are run and managed internally will help drive the numbers too. - Closed mindset: European colleagues usually have superiority complex, where SEA colleagues should just "follow directions", otherwise you're wasting your time doing the things you think is good. Even if there's suggestions, its usually shot down and you get blamed for not following the direction blindly (but they'll still want you to share your experience...). Empowerment - No empowerment to work on things, every single thing need to go through one person. And that one person is not the best in managing workload. - Super slow pace (can be good for some people). One simple decision usually takes 1-2 weeks (sometimes 1 month), because nothing can proceed without a nod from the person. (No empowerment through process and outcome, everything is controlled tightly every step of the way). - Even if you decide to go ahead with certain things in the interest of time and criticality (and after multiple follow ups), you will get criticised. Its better to delay things (even the important ones) than getting things done. - HODs are usually pre-occupied with the smallest things instead of looking at the big picture, fixated on how things should be carried out (to the manager's preference) instead of allowing the team to work on their plans, as long as it meets the same outcome. - Whenever there's proposals for projects, the HOD will usually scrutinise every single details to the ground level, and make a lot of inputs to the extent that the plan becomes the HOD's version instead of the original version. At that level, the expectation should be to empower the team member to do things their way to reach the agreed outcome, not micromanage every step of the way. Development - Business managers prefer their team members to stay put for as long as possible (old school thinking) instead of moving teams to new departments, so that they don't need to spend time training up new people. The common complaint is: its a waste of time and effort for us to train them up and then they leave us. Little do they know people leave because of their leadership, not because they are now capable. There's so much more (the small little things), but these are the bigger themes that manifests throughout the SEA organisation. If you're looking for an organisation thats empowering, there are way better options out there.

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Swisslog Response
1y
Thank you for taking the time to share your feedback and insights about your experience at Swisslog. We genuinely value input from former employees, as it provides us with an opportunity to review and enhance our practices. We appreciate your positive remarks about our courteous working environment and commitment to a good work-life balance. These are core values for us, and we continuously strive to strengthen them. It's clear from your feedback that you encountered some challenges during your tenure, particularly regarding leadership and organizational culture. We're currently in the midst of a significant transformation, a journey shaped with insights from a globally recognized consulting firm as well as 60 internal company representative. So very much a strategy done with the people and not too the people. While we understand that change can be uncomfortable, it's a crucial part of evolving to meet future growth opportunities. Your comments on leadership offer a valuable perspective. While longevity in a company can certainly be a strength, providing deep institutional knowledge, we also recognize the necessity of blending this with fresh perspectives and dynamic leadership skills. We're actively investing in leadership development to better align with our strategic vision and foster an environment where empowerment and innovation flourish. Regarding the notion of empowerment and decision-making, I would posit there might be more nuances to consider. Empowerment is indeed a two-way street—requiring organizational trust but also individual initiative and adaptability. We are committed to nurturing a culture where employees feel confident in taking initiative, supported by our leadership. Your feedback on regional collaboration and communication is pivotal. We strive to ensure that all team members, regardless of geography, feel included and heard within our global network. This is key to the success of our transformation efforts and the innovation we aim to foster. We appreciate your feedback and the opportunity to reflect critically on these areas. It’s through conversations like these that we continue to grow as an organization. Thank you once again, and we wish you all the best in your future endeavors.

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