Front-line managers require closer supervision - Operations Agent Swissport Employee Review

4.0
Sep 22, 2008
Recommend
CEO approval
Business Outlook

Pros

At this location the staff are very easy to work with, especially in the Operations department. There is a general sense of professionalism, pride in one's work, and desire to "get the job done". The employees enjoy a relaxed atmosphere, but can still be counted on when it comes down to the wire.

Cons

There seems to be a lack of supervision of entry-level managerial and supervisory employees. As with many jobs in this position, technical experiences seems to be the main determing factor in promoting employees to roles of management and oversight, and it comes at a serious detriment when these front-line managers and supervisors are in a managerial role (that is, coaching, developing, discipline, administrative functions), rather than simply ensuring employees are doing their work proficiently. These people tend to be "overseers" rather than "leaders".

Explore other reviews about Swissport

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

2.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

There is plenty of available overtime.

Cons

Horrible work-life balance. Leadership is checked-out. Corporate is unreachable.

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