Wouldn’t recommend - Major Account Manager Swoon Employee Review

1.0
Jan 12, 2020
Recommend
CEO approval
Business Outlook

Pros

**I didn’t come from the staffing industry** Let me start off by saying they really pull you in with all the perks. Causal dress, laid back work environment, training and friendly employees. Swoon when I was hired in summer of 2019 paid for all my benefits which was apart of my salary which not to mention was a pretty great base with the possibility to make great compensation checks.

Cons

What they don’t tell you when your hired is that the training is aggressive. Maybe at most 2 weeks long and once you learn it your out on your own. Do or die. This became apparent when I continued to struggle and be lost with no direction. I had a manager who was a first time manager. She was nice, very successful and well liked within the company but didn’t know how to manage at the time. They continued to tell me what I was doing wrong but then wouldn’t take the extra time to help me correct what was wrong. I got so far down the wrong direction I was “let go” after just 7 weeks of being hired. Basically thrown into it expecting to just know everything about staffing. It’s hours and hours on the phone. Calling hiring managers (the job of a major account manager) trying to set meetings. Was never fully taught how to accomplish. Was always was told “we shouldn’t be calling these people, but we’re going to anyway.” Which was a red flag to me but it must work for some. The open office environment can be loud at times but they do have some smaller rooms for a more quiet place to work.

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Swoon Response
6y
Thank you for your feedback. Our industry is tough, and we demand top performance from our team members. We ensure that this is made very clear during the hiring process and provide continuous real time feedback regarding expectations and performance. Feedback is a two-way street, and we appreciate when our employees share what we do right, and where we can improve; as nobody is perfect. However, I was personally present in several catch-ups between yourself, your lead, and the sales director. The challenges you were facing were discussed, a game plan for 1:1 training with several senior team members was set, tools & resources were presented, and meetings were set with myself to ensure you felt supported and knew Swoon was committed to your success. Our industry can be extremely challenging; and requires innovation, perseverance, and determination. However, the reward when finding success is great – especially when you find someone their dream job and fill a complex role for one of our clients.

Explore other reviews about Swoon

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Quick, professional, courteous, and a pleasure to work with.

Cons

None. I have had one experience with Swoon and it was very positive

1.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a contracted job at a big company that values me. Not Swoon.

Cons

Low pay. No paid holidays. 5 days to use as vacation or sick time. No communication to see how things are going at the company I work at. The company I work at authorizes a pay raise and Swoon takes more of the raise than they give to me. Health insurance offered does not cover anything major that may happen.

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