Great students, excellent staff, terrible managment - General Manager Sylvan Learning Centers Employee Review

- Incredibly high turnover: ~70 staff cycled through in 3 years - Inconsistent and sparse hours for tutors: Tutors with open availability and full spectrum of knowledge got maybe 25 hrs/wk. Most only got 5-10hrs. Fluctuated month to month, almost week to week. - Inconsistent management: owner would swing wildly between not paying any attention to important matters for the health of the franchise and periods of intense micromanagement. - Poor pay and predatory rates for customers: This is a problem company-wide, but asking parents to pay the cost of a new car while pressuring them with a black box assessment that consistently spits out results suggesting that nearly every child is "behind" is gross. And it undermines trust in public education. Charging parents $50+/hr then paying a tutor $14 to tutor 3 children for each of those hrs is just gross. General managers being paid max of $40k/yr - Poor building maintenance: While not the sole responsibility of the franchise owner, who rents the space, there was never any attempt to pressure building maintenance. This was needed to fix the multiple leaks in the roof that cause ceiling tiles to collapse repeatedly, exterior back door to leak and slam in the wind, mold damage, and structural damage to storefront. - Labor violations: Out of date BOLI poster in hidden corner, not providing employees with minimum 2 week scheduling (often only 1 week notice or even less), discriminating against employees based on disability, identity, and race. etc.