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Symetra

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Symetra reviews

Customer Service Rep - Don't do it - Customer Service Representative Symetra Employee Review

2.0
Nov 3, 2014
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

The benefits aren't bad, and you can get decent medical coverage for a reasonable amount of our of pocket expenses, but you have to be willing to share your health status in some detail with the health insurance company.

Cons

The training program they promise doesn't exist. I'd say it is the worst on the job training I've ever experienced. With that said, once they think you are 'ready' or at least good enough, you are going to get scored as if you've been trained. The scoring system is a interesting(?), and you are scored by the same team that 'trained' you.

Explore other reviews about Symetra

5.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work. Great pay and management

Cons

Not much that I can say except sometimes I have to work more hours than the company standard which is 37.5

1.0
Jul 17, 2026
Claims
Recommend
CEO approval
Business Outlook

Pros

Coworkers are pleasant to work with.

Cons

Management is severely lacking in day to day job functions of their staff, they target anyone they do not like regardless of that person’s job performance. Managers are out of touch with what their staff is doing and they pick favorites. HR supports this behavior and will railroad you right out the door while destroying your mental health. Senior HR members see nothing wrong with targeting staff members based on who they “like”, and they lie to your face when you challenge it. Working 12+ hour days is necessary to keep up with the workload they put on you.

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