As my pros portion states; Synack at one point led the market in crowdsourced security. It has since fallen behind to a distant third behind Bugcrowd and HackerOne due solely to continued poor decisions from leadership.
Working in the sales department, I cannot attest to what goes on in other departments, however, from our end here is what I can say…this is not a sales driven org. Time and time again, several reps have expressed issues being relayed to us by customers. Time and time again, these issues are ignored and instead papered over with “Wonderful ideas” from leadership. The beauty of all of this is whenever something goes wrong it is always solely on the rep. If there is something successful, there is no recognition of the rep, but rather called a “Team win.”
Leadership wants to gloss over the fact that we’ve had SEVERAL major losses this year alone: our head of partnerships of 8 years is gone, a regional VP is gone, and FIVE enterprise reps are gone. Many of us have left because we don’t feel like being scapegoats for leaderships continued failures. And, call it selfish, but being in sales, we want to make money. I can count on one hand the amount of reps who hit quota last year.
Lastly, this org is toxic. All positive reviews as of late are from our HR team begging folks to write a positive review of the company on all hands calls. Gossip/rumors are tossed around like hot potatoes, people are thrown under the bus, and there is a MAJOR issue with condescension from everyone who believes Sales reps jobs are easy/we are all cheap and replaceable.
