Customer Service - Bilingual CSR Synchrony Employee Review

Excellent flexibility and trust in employees Great pay/benefits

Sometimes tries to do too many things at once versus focusing on key priorities and doing those well.

Great benefits, fully remote, my fellow employees are great to work with.

The systems constantly lag and freeze, making an already stressful job even harder. You’re expected to handle the work of multiple roles while meeting unrealistic metrics and learning countless procedures. Calls are often back-to-back, and the two-minute breaks during busy times aren’t enough to recharge. Dealing with verbally abusive customers is common, and you’re required to give multiple warnings before ending a call. While there are opportunities to move into other roles, promotions often feel more dependent on who you know than your actual skills or performance. Overall, it’s a mentally exhausting, high-stress environment.