Pros
Benefits are great - Incredible bonus structure - get rewarded for getting certifications - some of which they'll even fly you out to - Tuition Reimbursement with no limit - 401k is one of the better out there - Solid health/dental Fun Environment - Love the teams and people (mostly - except the jaded vets mentioned in the cons) Get a few chances to meet people from other teams in CA, WA, NY, etc. Very diverse, unique, and all around good teams. - HR Team is great - a few new additions and changes at the top have really changed things for the better, even in a short time some great changes have happened No BS - Get your work done, communicate effectively, show respect, and you'll be rewarded - Opportunities for advancement are bountiful Know your leadership - You'll see/know/hear your manager, and they genuinely take your side and will go to bat for you - VP's are always around, personable, and actually want to know how things are going - CEO flies in for face time, not just with management/leadership but with everyone. Influence - Every position has the ability to affect change at some level. If you let someone know what a pain point is with constructive feedback, you can expect it to be brought to the right people's attention. Work/Life - Coming from a 24/7 environment to another, the shift patterns are reliable. If you don't like your shift, do solid work and communicate and you can change it. - I don't get bothered with work things before 8 or after 5 often, but even when I do I want to help because the company has already done good things for me, and I want to help others out. - We've got 2 kegs in Denver (which amazingly people still complain about when it's out), get massages every so often, do happy hour events, softball, there's routinely some kind of lunch/food/snacks in the kitchen, and the general mood in the office is very laid back and active.
Cons
Negativity A very chunk of jaded vets, if it hasn't become apparent from other reviews on here (seems like a ton in March...which is weird) there are some almost stereotypical tech industry grumps that will complain about changes and refuse to be agile. Luckily management values positivity and having fun while getting the job done. Just like almost any other job there are those that think they're doing great and lack the self-awareness to think critically about their work or their attitudes. There's also a bit of complaining if someone gets promoted or moves up, lots of jaded comments or pouting but this usually comes from these same people that plain don't look for, ask for, or perform to a level that deserves these type of opportunities. Accountability Sometimes it's extremely frustrating to be working hard, updating your stuff and find that someone else dropped the ball, or repeatedly drops the ball with no repercussions. While this is another one of those "on the list" items, it's still not quite there and needs fine tuning. There's no real recognition for metrics or importance put on them - which could definitely go the wrong way fast if TOO much is put on them, but there's got to be something there for the people that fail to perform. It helps the people who are busting their backs to know that if someone isn't keeping up or is slacking because they can, they'll get managed appropriately and we won't have to worry about picking up their slack or just taking their work so we know it will get done correctly. Information about clients A known issue from the top down, and it's getting worked on but other reviews did touch on the documentation being a bit spotty. The funny part is it's all contained in a Wiki - which *should* be maintained, updated, and used daily by everyone in order to ensure correct info and ease of use. It's definitely not perfect by any stretch, but they try things like contests and cold hard cash for updating info on the highest volume clients. Growth Explosion Synoptek has exploded in the past year, and looks like things might continue to do so. Once in a while a bad contract is written or a promise is made on one end that can't be kept on the other. These things happen in large expansions, and there were definitely some pain points just a few months ago (again most of the negative stuff looks like March-April) but now we seem to be stabilizing and realigning on an internal focus without trying to spread our net too thin. An issue for sure, but it feels as though we're starting to come around on the right stuff.