Lots of turnover - Customer Success Manager Synoptek Employee Review

Challenging work, opportunity to learn, etc.

Teams don't have confidence in growth opportunities in the US

The people are some of the best and like family. We care a lot about our teams and our customers. There are good leaders here but it has just become too hard for us to lead the way they want to.

Executive Leadership, especially the CEO. The culture has changed a lot since he replaced the former CEO. He does not operate with the same values that have been a part of the company ever since I got here. He rules by fear, control, micromanagement, and is unapproachable. You can see it in meetings with the business and even in our Company meetings. It is uncomfortable. He has started only bringing people in from his former network and they are bringing in their friends. Everything is India focused and North America people are losing their jobs and those that are left are burned out from the excessive workload. We are watching good employees leave either on their own or because they are forced out. The optics of who is leaving and why are not good. I want this to work but it feels like a sinking ship at this point. Our customers aren't even happy with us anymore and that makes our jobs even harder.