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      Synoptek

      Engaged Employer

      Synoptek reviews

      poor leadership - Sales Synoptek Employee Review

      2.0
      Sep 11, 2024
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      depth and breadth of offering. every account will have something you can work on

      Cons

      poor execution of offerings weak leadership - why would the Board hire a CRO who reports to them directly and not to the CEO? think about it. Someone had the brilliant idea of saving the money to pay channels and ramping up advertising and email campaigns - the funnel evaporated and prospecting/customer emails went to spam

      avatar
      Synoptek Response
      1y
      Thank you for taking the time to share your feedback. Our leadership team is dedicated to fostering a culture of innovation, collaboration, and accountability. To clarify, our CRO has always reported directly to the CEO, ensuring alignment on key business decisions and maintaining clear, strategic direction from the top. We also appreciate your recognition of the breadth and depth of our offerings. Our diverse portfolio allows us to provide a wide range of solutions that meet the needs of every customer, current and future. Regarding your advice to bring everything back onshore, we would like to highlight that our global delivery model has been a key component of our success. This model enables us to provide high-quality service and support to our customers 24/7 while optimizing resources across regions. We believe all of our employees - on and offshore - play a critical role in adding value and helping drive business results for our customers. Thank you for your service, and we wish you all the best in your future endeavors.

      Explore other reviews about Synoptek

      5.0
      Dec 31, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging work, opportunity to learn, etc.

      Cons

      Teams don't have confidence in growth opportunities in the US

      1.0
      Feb 20, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are some of the best and like family. We care a lot about our teams and our customers. There are good leaders here but it has just become too hard for us to lead the way they want to.

      Cons

      Executive Leadership, especially the CEO. The culture has changed a lot since he replaced the former CEO. He does not operate with the same values that have been a part of the company ever since I got here. He rules by fear, control, micromanagement, and is unapproachable. You can see it in meetings with the business and even in our Company meetings. It is uncomfortable. He has started only bringing people in from his former network and they are bringing in their friends. Everything is India focused and North America people are losing their jobs and those that are left are burned out from the excessive workload. We are watching good employees leave either on their own or because they are forced out. The optics of who is leaving and why are not good. I want this to work but it feels like a sinking ship at this point. Our customers aren't even happy with us anymore and that makes our jobs even harder.

      1
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