down hill company - Tech Representative T-Mobile Employee Review

1.0
Feb 7, 2012
Recommend
CEO approval
Business Outlook

Pros

they have great benifits and awesome employee phone account, although you get taken on/purchasing a phone for your account, which may not even work when you get it

Cons

have to fill customers with high hopes even though you know they have a poor product, and the service is not all what the commercials try to make it out to be. you get graded and have a rediculous amount of goals that you have to maintain and meet, and constantly find yourself and other employees doing the wrong thing for their customers because of the goals. and the company does not stand by the products that they get from outside companies like samsung, and HTC and LG. I have never taken so many calls with disappointed, unhappy and angry customers, and I have worked for several call centers, I though Qwest was shady, until I started working for T-Mobile

Explore other reviews about T-Mobile

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I really like the people they are so wellcoming

Cons

I didn't like the rat race

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

182
avatar
T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
See reviews by: Helpful|Rating|Date|All