Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Lackluster At Best - Customer Service Representative T-Mobile Employee Review

      1.0
      Jul 25, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent Pay - Mobile Discounts

      Cons

      - Metrics are designed to penalize employees that improve customer experiences - Bonuses are based on how the other 40 employees are your team perform, which can result in a $0 bonus even if you are a top performer - Management does not recognize and advance top talent - Sales focused environment - It’s Call Center work

      Explore other reviews about T-Mobile

      5.0
      Jun 18, 2026
      Rsm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always changing atmosphere no day is the same

      Cons

      Depending on leadership not a lot of recognition

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

      See reviews by: Helpful|Rating|Date|All
      Related searches: T-Mobile jobs | T-Mobile salaries | T-Mobile benefits | T-Mobile interviews | T-Mobile conversations
      T-Mobile reviewsT-Mobile Customer Service Representative reviewsT-Mobile review