Things must have changed. - Customer Service Coach T-Mobile Employee Review

1.0
Mar 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits were good and discounted phone service was great. I did meet some wonderful leaders and some people that should never have any direct reports.

Cons

When I was there front line supervisors (Coaches) were not treated very well. Some NOT ALL senior management treated Manager and Coaches in a manner that is considered hostile. There is no need to be disrespectful, talk down or abusive to your employees. Maybe thats acceptable at some levels but not to me. I can honestly say I hated working there.

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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