Went from loving the company for over 8 years to now despising it. Things have completely changed for the worst... - Sales Associate T-Mobile Employee Review

1.0
Apr 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits: Health and dental plan Personal registered nurse in case you have have health issues Health and Daycare Flexible Spending (they give you $2,500 towards daycare) Tuition reimbursement and much more

Cons

Moving up in management is nearly impossible. In this market they are hiring outside of the company for management instead of promoting within to qualified employees. Pretty much if you've ever worked for Circuit City and have no knowledge about the company and how it works you can come apply for a management position and get it... My store management expected you to never get sick. If you had the flu, pneumonia, etc they don't care they want you at the store, and if not then you're getting written up (unless you are from Circuit City then your actions are unblemished) This company has done a 180 from 8 years ago, and it's not for the better but it is becoming the destruction of the company. I have friends who work country wide within the company and they all say the same thing. EVERYONE IS UNSATISFIED AND HATES THEIR JOBS!!! This is sad, because if anyone was Pro-TMobile and was one of their biggest advocater it was me. I am now looking for other ventures and the people I know are actually heart broken and in awe because no one expected my heart to turn cold to T-Mobile. However because of management, ever changing policies, and much more I have no more love for T-Mobile. I am literally counting down the days til I know longer work for this company. This is not the T-Mobile that won the best place to work rewards. This is not the T-Mobile I knew and love. This is a different company masked with T-Mobile's name....

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5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the environment and pay

Cons

The customers are what make you or break you, the choice is yours.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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