Worst job I've ever had - Tier II Technical Care T-Mobile Employee Review

1.0
Jun 11, 2010
Recommend
CEO approval
Business Outlook

Pros

The benefits are great and affordable.

Cons

They treat us like small children. Many of us are college educated and we are all adults yet we are told exactly what to say and what to think every minute of every day. You get in trouble for going to the bathroom and it counts against you. Mgt says its because some people abuse the privilege, I am fairly certain going to the restroom is a necessity and not a privilege. It is also impossible to get any time off. They give you a decent amount of time but what does it matter if you aren't allowed to use it ever? The goals are also ridiculous. They basically set you up to fail and then make you feel awful for doing so. With our current goals I don't know anyone that is meeting in everything. That is insane.This job is way too stressful for what we do. I mean, really we're fixing cell phones not saving lives.

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5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the environment and pay

Cons

The customers are what make you or break you, the choice is yours.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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