Slow at times, but other times, crazy helping 3-5 customers at once. - Retail Sales Representative T-Mobile Employee Review

3.0
May 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Great compensation $50/2 yr move in. Flexible hours depending on your senior management of course. I was able to work 2 part time jobs.

Cons

Have to deal with a lot of complaints, especially billing complaints which they don't teach you to deal with, yet you still have to make an effort to call HQ.

Explore other reviews about T-Mobile

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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