Pros
The only pro I️ can say is that I️ enjoy my store manager and all but one of my fellow employees.
Cons
Don’t know where to begin... I’ve been working in the Verizon Retailer industry for over 5 years with several Verizon Premium National retailers. This is by far the worst. The company is clearly hemorrhaging money as there have been 3 different pay structures in the 4 and half months I️ have worked here. Each one has cut pay significantly with the newest being an absolute slap in the face. With the newest pay structure came new “minimums” that each employee must hit each month or they will be fired at the end of that month. As this is a sales job, sales minimums can be expected; but telling all current employees that they need to sell a certain number of devices in just one month or be fired is just unacceptable. There needs to be some form of corrective action or an attempt to help that employee improve. The company has a program called, “Culture of Good” that is supposedly to become part of our communities and help them. However, what they have created is a “Culture of Fear” for their employees. “Make us more money so we can pay you less, or you’re fired.” Not the kind of company I️ want to work for. The company’s Purpose Statement is, “At TCC, we believe our communities need more than just a wireless retailer, and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities.” Nothing could be farther from the truth unfortunately. This is a great statement to get new employees in the door but they do a horrible job of keeping those employees and listening to their concerns. Ultimately it all falls on the leadership. It is very clear that Scott Moorehead is not interested in finding and keeping quality sales reps who enjoy their jobs and want to make a living doing something they love. All that matters to him is money. It is clear that he has surrounded himself with a leadership team who is either unable or too afraid to let him know that he is running the company into the ground. A good leader surrounds himself with people who will keep him from making the stupid mistakes he has made in running the company and who aren’t afraid to speak up. Scott has lost touch with the industry and with his employees. He has become the “Man in the High Castle” who won’t stoop to the store level to listen to his employees.