Bad place to bank, good place to work -- except the salary - Technology Service Desk Representative TD Employee Review

4.0
Jul 31, 2011
Recommend
CEO approval
Business Outlook

Pros

What follows is true for the Technology department, in Maine (formerly Banknorth, as opposed to formerly Commerce) -- other departments and locations may be very different. But there, at least, TD Bank, NA was a pretty great place to work. There was a great promote-from-within environment, lots of flexibility, and a lot of surprisingly competent people. PTO rather than vacation/sick/holiday time is fantastic for entry level jobs -- starting out with 4+ weeks vacation is great. Manager was excellent, as were most coworkers. I learned a lot.

Cons

It's a bit of an embarrassing company -- really nice to its employees, but not at all to its customers. Worse, though, was compensation. Benefits were fine, but salary was just far too low, pretty much across the board, and varied way too much (due to frequent past mergers). A lot of this is location -- Maine has salaries that are well below average nationally -- but it's definitely still a problem. This became even more true with the large Commerce merger (when TD Banknorth and Commerce together became TD Bank), due to wildly different pay scales in the different regions, even for the same position.

Explore other reviews about TD

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent company culture, good work life balance, good benefits, good management, uppward mobility

Cons

Can be times of high pressure and juggling of tasks

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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