Bad Tasting Experience; Even Worse Operation - Customer Service Representative TD Employee Review

1.0
Jan 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent amount of Paid Time Off (when actually granted); Occasional generous rewards from upper management for meeting sales goals (1 or 2 per year).

Cons

Unnecessary verification of family situation and allocation of benefits; All requests for promotion were either rebuffed or ignored, always with some excuse (eg: "you only made 99% of your sales goal last quarter, that's not high enough for promotion"); Daily branch operations were improvised and lacking structure; Punished with extra job tasks for using PTO; Legitimate complaints & escalations were made to HR, only to be forgotten later on; Bad management causes unstable relationships between branch employees, and never any resolutions from HR; Constantly understaffed, with constant employee call-outs for dishonest reasons; Employees abusing overtime, never getting caught nor punished; Often unfair treatment of good employees, while evidently rewarding the bad ones; Scheduling and days off were always incompetently arranged by management; PTO was never granted as per the wishes of the employee, due to poorly-made excuses by management; Management was consistently absent from the branch, yet increasingly demanding of sales & customer service goals; Training of various tasks was mediocre or non-existent; Estimated start time of menial job tasks became expedited without warning; Inconsistent scheduling of activities (Holiday-related, etc. events were always cancelled, deferred or postponed); Longer working hours than any other bank. The list goes on and on…

Explore other reviews about TD

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

TD Bank offers Great benefits, very diverse work environment, everyone is super nice, and willing to help if help is needed. The pay is great!

Cons

TD Bank is very big on time management. Very strict on the 31 minute lunch break, no more no less exactly 31 minutes!

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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