Good way to get into the financial industry - don't stay too long though - Customer Service Representative TD Employee Review

3.0
Sep 26, 2013
Recommend
CEO approval
Business Outlook

Pros

Great place to start a banking career, they'll hire newbies especially if you have sales experience or are outgoing. Paid time off seems very reasonable although it includes all time rolled into one (they don't separate sick time, holiday time, etc). Benefits are fairly good but price creeps up each year. Great match program on the 401k. Obtainable mini promotions (asst head teller, senior csr, etc). You can leverage this to a new bank after a short while.

Cons

In the retail area the pay is definitely below industry average, lots of sales pressure and they are quick to hire from outside the company rather than within, the best way to get promoted is to leave your department and transfer to a new one to climb the pay scale, but that doesn't seem practical. You wind up having tellers and CSRs that are 19 and know more than the new incoming manager or asst manager. I don't understand that! And no pension for new employees.

Explore other reviews about TD

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

TD Bank offers Great benefits, very diverse work environment, everyone is super nice, and willing to help if help is needed. The pay is great!

Cons

TD Bank is very big on time management. Very strict on the 31 minute lunch break, no more no less exactly 31 minutes!

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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