TOXIC - Customer Service Representative (CSR) TD Employee Review

1.0
Jun 17, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO Insurance benefits 401k contributions Customers can be great

Cons

TOXIC. You can't actually use your PTO cause 'higher' roles take all the weeks they want and then deny others. Unfair interoffice treatment Crooked practices and policies are broken cause management 'needs the business' Inconsistencies in problem resolution, policy adherence, etc. If even one manager doesn't like you they run around to all the other managers like gossip queens slandering your name and saying whatever they want absolutely demolishing your future outlook with the company. Work life balance doesn't exist. Forced OT if you're a supervisor and there is no one else available. Veils the politics in something called "brand" therefore creating an environment where performance doesn't actually matter it's just who likes you as a person rather than the quality of work you produce. Preaches that a 'blacklist' ideology doesn't exist for people getting promotions but very clearly is Preaches diverse ability inclusion but treats employees not in their 20s, women with children, like their career development doesn't matter. You can bump an HR concern up to leadership but nothing actually is handled if the person is 'liked' by certain decision makers in region. Can't bump something up in regards to HR reasons due to the overwhelming fear of retaliation by means of 'blacklisting'

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5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent company culture, good work life balance, good benefits, good management, uppward mobility

Cons

Can be times of high pressure and juggling of tasks

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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