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      TD

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      Avoid this company - Customer Service Representative TD Employee Review

      1.0
      Aug 30, 2010
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a continued practice carried over from Commerce Bank, CSRs are expected to be knowledgeable in a variety of subjects, including business products, loans and mortgages, and they are now expanding to include investment and insurance products. You will have to be a jack of all trades.

      Cons

      The pay is ridiculously low as compared to counterparts at other financial institutions (again, a carryover from Commerce). However, the corporate culture of TD is not one that focuses on having fun and entertaining and engaging our Customers. It's more of a rigid, stereotypical banking culture. Promotions are nonexistent. The CASH Program, designed by Commerce to facilitate the education and training of employees chosen for advancement, is in shambles. Regional management fails to address work-related issues presented to them by employees. HR practices discrimination in enforcing company policies, failing to dismiss certain employees due to gender and race even with documented causes from Supervisors and Management; HR prefers to move those Supervisors and Management to other locations in order to silence those who they view as troublemakers.

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      1.0
      Jul 7, 2026
      Ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wish there was some to share.

      Cons

      Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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