Pros
Good benefits and 3 weeks vacation to start off. Flex time available. Relatively stable job security. Good pay in comparison to the rest of the industry although it will vary with skills and experience. One of the better places to work if you want insurance experience and move onto something bigger elsewhere. People within your team are generally good people and management is friendly to approach. Good place to work if you want a stable job where you come in, put in your hours and go home and don't care about having much opportunity for personal growth or development. Despite the cons listed below, it is not a terrible place to work overall but there is some definite room for improvement.
Cons
Very little opportunity for growth with a long waiting list of people who want that same position. Very little opportunity for training in other areas. Very little communication and emphasis on employee development and obtaining new skills. After six months to a year, you stop learning anything new. Even if you do manage to move into other departments, it is more of a lateral move rather than upward. Management always promises an action plan for employee development and growth after every bi-annual employee satisfaction survey. Apparently they were saying that before I started working there and up to the time I left. Nothing has been delivered yet and not much communication to employees other than the usual "we are working on it". Many people still in the same position for more than 5 years... Scary. A lot of people who are just content and have gone into "auto pilot" mode. Conflicting directions and information from different departments and when you do your job right, you still get blamed for doing something wrong. If an error results because of the client or because of organizational inefficiencies, you get blamed. No one owns their mistakes here. If it comes across your desk, it's now your problem and management holds you liable until you fix it. Different departments do not get along and will go out of their way to make your work more difficult or ignore your request for assistance. Even if it is their area, they will still try to pass the work on to you and rush you away quickly. Management response to employee concerns or requests was seriously lacking as if they didn't really care despite their claim to the contrary. Responses were sometimes non-existent or took very long to get an inadequate response. Sometimes you had to ask 10 times and wait weeks or months before you got a response. Individual employee concerns have very little value here and are placed on the back burner. Company expected you to bend over backwards sometimes but when you needed a favor from them and finally got a response it was "Sorry, we have a business to run. There are rules and procedures".