better than retail, but still underpaid for daily work - Customer Service Representative I TD Employee Review

TD Bank offers Great benefits, very diverse work environment, everyone is super nice, and willing to help if help is needed. The pay is great!

TD Bank is very big on time management. Very strict on the 31 minute lunch break, no more no less exactly 31 minutes!

Wish there was some to share.

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.