Things have gone down the tubes since merging with Commerce - Customer Service Representative/Teller TD Employee Review

3.0
Mar 29, 2011
Recommend
CEO approval
Business Outlook

Pros

Good commute fun work environment in the branches lots of great customers active in the community company likes to hire from within some growth opportunities

Cons

The starting pay for tellers is terrible. I imagine once the economy picks up many will leave for better companies with much better pay. Even when the branches are full staffed there are not enough people to cover all the hours that the bank is open. The company does not like to hire mothers as they do not like anyone who needs a 'set schedule'. I have seen part time employees work well over 40 hours a week on a regular basis. Good for the bank but not for the employee who does not receive full time benefits. The bank will hire you at 20-25 hours but expect you to work around the clock for them, they have a hard time understanding that most folks who want a part time job have a reason for wanting to only work part time. The health insurance is TERRIBLE and that is an understatement. How do they expect to pay people $10 an hour and provide them with horrible health insurance that requires you to pay percentages of procedures, deductibles, co-pays etc...every time I go to the doctors I receive a bill for $100.00 for this and $75 for that...it is hard to even keep up with. Not allowed to sit down behind the teller line Not allowed to have coffee or water behind the teller line UGLY branches...they decor is horrific. There is nothing classic about any of the new stuff they have brought in.

Explore other reviews about TD

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

TD Bank offers Great benefits, very diverse work environment, everyone is super nice, and willing to help if help is needed. The pay is great!

Cons

TD Bank is very big on time management. Very strict on the 31 minute lunch break, no more no less exactly 31 minutes!

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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