Used to be great. Now, not so much - Customer Service Representative TD Employee Review

2.0
Mar 31, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits package is adequate, Staff is like family . Good training program. Travel and Expense Compensation is competetive. Paid time off accrues at a good pace

Cons

Always understaffed, leading to customer complaints, which the lowest paid employees have to deal with. Absolutley no help from anyone form the Assistant Branch Manager level up. I havent seen my branch manager in about a week. When he does show, he likes to focus completely on the bad, and not at all on any of the good things that we do. I have noticed that the people at higher levels in the company dont know a thing about how the bank runs on a day to day basis. Raises are few and far between, and we are now forced to rely on a points system for Quarterly bonuses. If you get 100% of your goals, they will give you a "Satisfactory" rating. They want you to get to around 300% of your goal in order to get a whopping payout that, after taxes, equates to about $150. Its unrealistic. Plus my 5 bosses suck at their jobs, did I mention that already? I have never met Ed Clark, but I assume that if I switched spots with him I would be able to do his job. He, on the other hand would probably sit at my desk and look like a deer in headlights while customers and managers yell at him all day. FUN!

Explore other reviews about TD

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

TD Bank offers Great benefits, very diverse work environment, everyone is super nice, and willing to help if help is needed. The pay is great!

Cons

TD Bank is very big on time management. Very strict on the 31 minute lunch break, no more no less exactly 31 minutes!

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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