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      TDS Telecommunications

      Part of TDS

      Engaged Employer

      TDS Telecommunications reviews

      Very micromanaged and uncaring culture - Customer Repair Advisor II TDS Telecommunications Employee Review

      2.0
      Jun 24, 2022
      Customer repair advisor ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The health insurance was the best I ever had, pay was decent for being at home, met some nice people and gained good experience.

      Cons

      The bosses micromanage everything & QA is very involved. They aren’t about solving customer solutions as much as they are metrics. Your calls are only supposed to last less a few minutes and it counts against you if it takes longer. Customers treat you like trash because the service is always out and TDS doesn’t offer much resolution. Staffing and schedule was also crazy. NO work life balance and was impossible to use your sick days with a points system.

      Explore other reviews about TDS Telecommunications

      5.0
      Jul 1, 2026
      Regional field marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay and an outstanding benefits package, including health insurance, a 401(k)-company match, tuition reimbursement, and generous paid holidays and sick leave.

      Cons

      Recent layoffs had a major impact on the Field Marketing department, leading to reduced resources and higher workloads.

      5.0
      Jun 20, 2026
      Customer repair advisor ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great benefits - Great PTO/Sick time - Promote from within - Rigorous training schedule - Great on the job resources - Ability to work autonomously - Competent supervisors - Work from home - A fun job for people who love educating others on how things work and assisting them with technical issues

      Cons

      - Starting pay may be a little low for some people - Miscommunications about what departments handle what issues - Call center with varying amounts of calls per day (not necessarily a con) - Metrics for calls may be stressful for some

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      TDS Telecommunications reviewsTDS Telecommunications Customer Repair Advisor II reviewsTDS Telecommunications review