Pros
The culture within the department has made a shift. There is a stigma regarding most contact centers and the turn over they have. The department has made it a point to change the culture to focus on employee engagement and happiness. Management is actively working to create a better environment and we are starting to see the results. As for the company, TDS cares for it's employees and the community we provide service in. A few examples would be through benefits to encouraging employees to help volunteer in their local communities. TDS has also been acquiring a multitude of other companies that provide the same types of services. The growth of the company has been welcome as we have seen an improvement as to the career opportunities withing the company.
Cons
There is a small subset of weak leaders. Unfortunately the ability to improve or remove weak leaders is virtually impossible within the current climate. These individuals prevent progress and sadly any potential increase in revenue the company could realize due to their poor performance.