Pros
The people were good and colleagues were nice and supportive, opportunity for advancement
Cons
Training is an over complicated mess and they will HOUND you if they think you aren't taking it seriously. Had to have TWO meetings post training asking me to explain why my eyes weren't glued to my screen the entire time, even though I would get every question on every scenario correct. 95% of the things I learned never applied in any live calls I ever had, yet their "data" trumps any feedback you might have and they will get upset if you ever express any doubt about their processes The guy who trained us had a TEKSystems tattoo and was hard to take very seriously after that. That guy seriously sucked, took all of the fun out of training They will ask you to dance in front of hundreds of other people and won't take no for an answer when you first place someone I called in sick twice and they asked me to prove I wasn't interviewing elsewhere Pay starts incredibly low, was hard to pay the bills until the 13 week mark VERY little diversity