Great Benefits, Poor Overall Morale - Director TIAA Employee Review

3.0
Feb 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Even though they have reduced the retirement benefits in recent years, it is still a most generous plan. There are a lot of opportunities and the company is very open to work from home.

Cons

The company has lost much of what made it a great organization and what set it apart from most Fortune 100 companies. It used to care about how employees/customers/participants were treated, now, it is very bottom-line oriented. This is often to the detriment of customer service. However, if you are a client in the wealth management category (i.e. you have $$), then you will be treated a little better. This place was known for having really smart employees, now there are many idiots who simply know how to play the politics in senior positions. Morale suffers.

Explore other reviews about TIAA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, strong mission, nice office, generous retirement plan in addition to 401(k) match.

Cons

Lack of strategic clarity, culture that is unused to making sales, constant and debilitating reorganizations.

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