working at TIAA-CREF - Anonymous employee TIAA Employee Review

3.0
Jan 20, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits, vacation time, learned a lot about annuities / retirement accounts

Cons

poor communication between departments, the service/operations is poor, no follow up to the clients on issues, if you're in the call center you're tied to the phone

Explore other reviews about TIAA

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good benefits, decent pay, ease of running your own practice as an “advisor”, and healthy work environment

Cons

Management styles can vary and affect your experience, upper management doesn’t seem to be well equipped to ensure the organization’s success but it is resilient nonetheless.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Some offices are very nice Great people Meaningful work

Cons

Operations are a disaster Very little innovation Losing market share Highly bureaucratic Poor Management at all levels

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