Mission-driven organization with boundless opportunity but poor HR and heavy bureaucracy - Anonymous employee TIAA Employee Review

4.0
Jun 6, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* The corporate culture is very strong -- people are proud to work here, believe in the mission * Very talented colleagues,much more intellectual and less alpha-male dominated than other financial services organizations * Quickly evolving means lots of opportunities to contribute * Very flexible work arrangements * Outstanding benefits, especially retirement plans * Collaborative, friendly environment * Strong commitment to diversity * Premium on work-life balance

Cons

* HR here is a nightmare and that seems to be a fact of life. They are constantly requiring managers to jump through hoops for very basic things, getting new staff on board is a real challenge when you have to work through their bureaucratic processes,there is constant pressure to rein in bonuses and salaries and HR seems obtuse to the realities of the market (and if I am forced to reduce salaries/bonuses to meet revenue targets I will lose some fantastic employees to our competitors). And HR seems completely dense to what the market really would reward, especially in corporate functions * The bureaucracy here for employees can be really grating. Not sure if anyone is trying to cut through the red tape but it's everywhere and enormously frustrating, slows me down all the time in my job. * For the largest owner of commercial real estate in the US, the office space is not attractive. It's embarrassing actually, HQ looks like a government office building (ugly carpets and furniture), not a Fortune 100 financial services company. And they are always pushing people to work from home (getting a desk in NY is a huge challenge for instance).

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5.0
Jun 1, 2026
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Pros

Culture, benefits, PTO, flexible, career growth potential

Cons

Must be in a hub for significant career growth

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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