Awful place to work - Loss Prevention Detective TJ Maxx Employee Review

1.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

The store management was great. They let me make my own schedule... Kind of. Free food a lot.

Cons

Where to start. I got offered a promotion to come to TJ Maxx with a raise. Naturally I took it only to find out that my promotion was taken from me and they paid me less than the job I had just left. I worked for Loss Prevention, and there were so many rules that made it impossible to do my job. The only time I could apprehend someone was when they concealed in plain sight...no fitting room cases and you need "special training" to pull fraud refunds, ticket switchers and bathroom cases. I had about 3 years experience doing LP with about 300 cases I was involved in so the "special training" rule was ridiculous. For regional and district managers, they hire basically anyone. My regional manager had no LP or retail experience until she took the job at TJ Maxx, so you can imagine how well she understood things. A big ORC ring was hitting the stores and threatening people, but God forbid anyone else make a decision to call the police. That's another thing... We could never call the police. Unless a higher up OKed it. So been and runs happened at least once a week while we basically waved at people. Associates hated me because they thought I just sat around and did nothing. Which I felt like that was precisely what I was doing most days. The cameras and systems are old and outdated, so a lot of the cameras made noise when moved. They have internal investigators who are supposed to help you with associate theft but instead the company gave each person a goal so they're battling each other. Their external theft group is a great idea except that I got stuck doing nearly all of their work because they had so many stores to respond to and there were only 2 of them. I had multiple stores so some didn't see me for weeks and I didn't get a good grasp for my stores. Overall just a horrible system and company to do LP for. There's so many other places out there, I urge people to go anywhere but TJ Maxx or Marshall's!

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5.0
May 29, 2026
Recommend
CEO approval
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Pros

Good Company to work for

Cons

Long and Short hours depending on the season.

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and flexible hours

Cons

The workplace culture felt highly driven by informalities, which often made it difficult to resolve issues professionally. Management responses to workplace concerns often felt inconsistent, and similar incidents appeared to be handled differently depending on the individuals involved. Employee morale appeared low, and turnover seemed higher than expected during my time there. Lack of support during peak periods and backroom inefficiencies. The work environment felt unsustainable due to unresolved management issues, communication breakdowns, and inconsistent handling of workplace conflicts.

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