Pros
Clean, newer building Friendly co-workers Plenty of room for upward growth (meaning enormous turnover rate!) You can wear jeans to work No drug tests for certain contracts!
Cons
Terrible pay. Base + Attendance bonus is less than most companies pay! Ex employees say frequent verbal and physical fighting on the call center floor. If you are a few minutes late, you lose $100 for the week in lost attendance bonus There is NO MEDICAL coverage for full-time people. You are told to buy it from exchanges If you swear once on the call center floor, you are fired. Attendance policy is very confusing and "blurry" Employees are cautioned to be careful not to talk to clients about sensitive things (seriously, do you think clients don't read these reviews?) Clock in break room is way off all the time - could cause you to miss attendance bonus!