A good place to move up if you are good looking or a brown noser. - Office Depot Account Manager (Inside Sales Resource) TLCx Employee Review

2.0
Sep 9, 2010
Recommend
CEO approval
Business Outlook

Pros

-good pay compared to other call centers in the area -fun people to work with -Thomas Cardella truly does care about his employees

Cons

-Although Tom cares about the employees, few other management takes the time to talk and/or fix problems in the center -The promotions are completely dependent on the how much the person sucks up to management, or if they are good at making themselves look good. NOT based on performance at all. -Expectations of your job performance change daily, so you never know EXACTLY what they want you to do. One day it is making a certain amount of dials, the next day it is how long they want your talk time to be. Either way, you never know how to completely satisfy your supervisors or the clients.

Explore other reviews about TLCx

5.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

TLCx provides an excellent environment for learning and professional growth. The leadership is approachable and encourages new ideas. I’ve had opportunities to work on challenging projects that helped me enhance my analytical and reporting skills. The company promotes a collaborative culture where cross-functional teamwork is truly valued. Work-life balance is good, and management genuinely appreciates individual contributions.

Cons

The pace of work can be quite dynamic, especially during month-end or reporting cycles, but it helps build strong time management and prioritization skills.

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Some fun people to work with

Cons

They will immediately attempt to demoted you if you begin to have issues with a disability that they knew about when they promoted you.

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