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We are so sorry to hear about your experience. At TMC, not only are we committed to our patients, we are also committed to our team members. We do understand that our team members are human and that things come up throughout the day, especially with our patients. As a company, we offer many tools to our aid our team members with efficiency throughout their day. We appreciate your willingness to share your concerns with us and we would like to discuss your comments further with you. Please feel free to contact us via the link below. Thank you for taking the time to share your thoughts and concerns with us. https://www.therapymgmt.com/about-us/contact-us/