Pros
Formerly part of First National Bank of Omaha, and now part of TSYS. Until 2016, TSYS Merchant Solutions was based in Omaha and was the heart of the direct merchant segment. Knowledgeable people, dedicated staff (think people spending 20+ years w/ the company). Not the fastest with deploying new technology or on the cutting edge, but a solid group of teams with customers best interests at heart and decades of experience and loyal customers. With the TSYS acquisition of TransFirst in early 2016 this is all changing.
Cons
TSYS corporate (thank you Troy Woods) has put in charge the entire TransFirst executive leadership team over the North American Merchant Segment. The former President (Mark Pyke) was forced out with the announcement, after he helped manage the entire acquisition. What a classy maneuver! The TransFirst executive team is straight out of Goodfellas, and has made it apparent that TransFirst is in charge, and that TSYS Merchant Solutions in Omaha is going to slowly be dismantled and most likely eventually shut down. So far two 'synergies' have occurred, laying off over 60+ employees in Omaha, with at least two more rumored to be forthcoming. The truly sad part is that this could be simply how corporations work when two like companies come together. This is acceptable and just part of business...except its truly sad when the company who is at least 10 years behind in technology and product offerings, and has a tyrannical top down leadership style is the one put in charge. In 2016, Omaha has made their Financial numbers every month through August 2016. TransFirst...0 for 8. The TransFirst back end is hosted by a third party who literally just declared bankruptcy. So an unsupported back end that can't implement October Regulatory, yes put them in charge and let's move all of our clients that way!! No company or customer risk there! I truly have never seen anything like this in any industry. This is literally going to bury TSYS Merchant Solutions, and will drag down TSYS overall for years to come. There is no future with this company currently. Check out the TransFirst reviews.