Pros
Diversity and inclusion awareness, where people in general are very collaborative and share a helpful empathetic mindset. Nice interaction in daily basis with people from around the globe with TSYS colleagues from US, to India, crossing from UK, Russia, Malaysia and Cyprus. Certainly this is a strong point to be emphasized while working along with so many amazing colleagues.
Cons
Technicaly speaking, from organization, business process and workflow perspective, a total nightmare. People can't seem to let go the old approach of Waterfall methodologies, while they swear they are applying Agile concepts. Lack of knowledge sharing culture in a well structured and defined manner, where with such complexity, a formal widespread framework of training and knowledge sharing must be put in place. Specifically speaking about TSYS INTL branch (while I tend to believe from contact experience with other US/UK colleagues that those branches have such problem well adddressed). It took long enough for Senior Management to understand that such pain point demands to be addressed to keep and retain good people who are engaged and concerned with performing a good quality job. The feeling for newer people (as well as some old overloaded employees) was that if you need to perform your job acceptable enough, the normal must consider doing extra hours, because it feels overwhelmingly impossible to fulfill needs and meet expectations.