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      TTEC

      Engaged Employer

      TTEC reviews

      Micro Management - Customer Service Representative TTEC Employee Review

      2.0
      Dec 13, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good infrastructure, Medical facilities available, Cultural Activities.

      Cons

      Micro Management:- I was on 18 surveys at 67 nps for the month and was put on a PIP whereas there wer colleagues sitting on 1 - 2 surveys at 100 nps for a month and wer giving leeway. People taking 1 month off and still no questions but people taking a day off due to valid reasons question based on adherence. Lack of R&D - 1 month traning taken by philipino colleagues of total no use, gain actual process knowledge on floor by self efforts which was still incomplete as no one has a clue about the process. External hiring for TLs and Managers - TLs and Managers have 0% knowledge about process aswellas SMEs, who the hell should you look upto, daily briefing irrelevant about ongoing slas and basic updates.

      avatar
      TTEC Response
      6mo
      Thank you for sharing your experience. We appreciate your feedback on management, training, and process knowledge, as they help us identify areas where we can provide better support and guidance. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued success in your career.

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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