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      TTEC

      Engaged Employer

      TTEC reviews

      CSR - Healthcare Customer Service Representative TTEC Employee Review

      3.0
      Apr 23, 2026
      Healthcare customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping people enroll in health coverage

      Cons

      Can be hard to achieve 100% QA scores. Open enrollment time is stressful. Was trained for chat support but based on business needs was stuck on phones.

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with us. We’re glad to hear you find value in the opportunity to help customers with their healthcare needs. We also take note of your comments around performance expectations, training alignment, and workload during peak periods, as feedback like this helps us continue working on improving clarity, support, and the overall employee experience.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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