Sr Operation Manager - Anonymous employee TTEC Employee Review

Remote work Some insurance benefits Reasonable Pay

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

you will always have a job if you come to work and follow their rules

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies