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      TTEC

      Engaged Employer

      TTEC reviews

      A company that offers limitless growth opportunities - Senior Manager TTEC Employee Review

      4.0
      Jul 26, 2016
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      TeleTech in the Philippines is known to have a great working culture - one of the reasons employees who leave the company for a while always return to work for TeleTech again. The company encourages work-life balance, offering Paid Time Off that may be used either to go on vacations or during sick or emergency leaves. The only company I know that offers internal development programs for future growth - either to prep an employee for a possible promotion or to help increase their competencies in their current role.

      Cons

      TeleTech does not offer guaranteed annual appraisals. Instead, the company offers 1) variable incentive pay at the end of the year based on your annual performance review, 2) base pay adjustment that will also be based on your performance, and recently, 3) a quarterly recognition for select employees who have exceeded expectations on their contributions to the company. If you are looking to increase your base pay as you become more tenured in the company, you are encouraged to seek opportunities of growth internally by stepping up so you may get promoted.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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