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      TTEC

      Engaged Employer

      TTEC reviews

      TeleTech Story - Employee Communications Associate TTEC Employee Review

      5.0
      Oct 10, 2016
      Employee communications associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      working here is really fun because of the people they warm, kind and helpful

      Cons

      very limited accredited hospitals using the health card, co-pay also is a big issue here employees said that the use of the health card is like credited card only.

      avatar
      TTEC Response
      9y
      Thank you for the 5 stars! We're proud that you've been with us for more than 8 years and we truly want to say thank you once again from our hearts and wish you more successful years at TeleTech. We've heard many of you raise your concerns about the health benefits and we want to let you know that each year, we really sit down and talk about how to make it better for everyone to enjoy. As we make improvements and adjustments on this and other things, please continue to voice out your opinions so we know if you like what we're doing. Thank you once again and have a great day!

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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