Quit after the seasonal position - then find another job - Anonymous employee TTEC Employee Review

2.0
Oct 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get paid money Employees will work to keep you in a project if it suddenly fails You can register to get time off (at times) You get to work at home

Cons

The rules for being a good employee change all the time, usually overnight The tools you use to work break almost all the time Asking for help is usually met with disdain (if it is provided at all) No way to advance up the company quickly (have to work for the company for 6+ months, then pray a full-time position falls in your lap) Help Desk agents are almost certain to download items to your computer for a quick fix and blame you for the decision to let them do it Getting help from other departments is always a 'pass the buck' situation where no one wants to take responsibility for any problem - especially if it's under their department description to solve. You get paid less for being in a temporary work position than being a part-time employee, causing major drop-off after temp season Woefully discourage to work overtime, since any time over the work limit is not counted - at all Takes far too much multi-tasking to do a minimum-wage job (e.g. have to talk to people on company chat while speaking to (usually irate or 'busy') customer while navigating 3-4 different programs which will most definitely either lag or stop working on a regular basis) Working at home feels like being in a prison of your own design - having callers yell at you while your in your home never feels good Team Leaders in chat will do nothing but

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TTEC Response
9y
I'm sorry your experience with TeleTech wasn't so great. As a company, we are committed to providing employees with the best tools, technology and work environment to make their jobs as efficient and enjoyable as possible. All these changes that are happening right now are geared towards a positive change in company culture and business needs. Thank you for your review. We will do what we can to provide a smoother transition moving forward.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
11h
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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