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      TTEC

      Engaged Employer

      TTEC reviews

      Review - Operations Manager TTEC Employee Review

      2.0
      Nov 29, 2016
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If I have one thing I can say that was a positive experience at TeleTech is the opportunity for advancement. It seems some people are promoted right out of their training classes. Yet, this can be a "con" as well. There's a lot of inexperienced Supervisors that are expected to support their agents.

      Cons

      Agents usually know MORE than their immediate supervisors! It's difficult to lead a staff of supervisors when you'd rather work directly with the agents.

      avatar
      TTEC Response
      9y
      Thank you for your feedback. We're glad you've noticed our efforts to open many opportunities for employees, specially those who are performing well on the job. Changing the culture hasn't been a smooth ride, but nothing great comes easy as you know. TeleTech is committed more than ever to listening to employees and having an open communication between them and management. It is also in our greatest interest to retain top talent and develop them, that is why we launched iAspire, to boost the careers of employees within the company. Thank you again for taking the time to write a review and we wish you successful years ahead!

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      7h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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